customer service Archives - Marketing Tech News https://www.marketingtechnews.net/news/tag/customer-service/ Digital Marketing News: customer experience, social, mobile marketing Wed, 01 Nov 2023 09:53:58 +0000 en-GB hourly 1 https://www.marketingtechnews.net/wp-content/uploads/sites/6/2020/09/marketing-icon-60x60.png customer service Archives - Marketing Tech News https://www.marketingtechnews.net/news/tag/customer-service/ 32 32 1 in 3 customer service agents may quit soon https://www.marketingtechnews.net/news/2023/nov/01/1-in-3-customer-service-agents-may-quit-soon/ https://www.marketingtechnews.net/news/2023/nov/01/1-in-3-customer-service-agents-may-quit-soon/#respond Wed, 01 Nov 2023 09:53:54 +0000 https://www.marketingtechnews.net/?p=109210 Two-thirds of customer service agents report that their job is as difficult or more difficult than it was a year ago. More than one in four agents say they are unhappy in their roles, and one in three is considering quitting in the next year. This is according to research carried out by the Call... Read more »

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]]> https://www.marketingtechnews.net/news/2023/nov/01/1-in-3-customer-service-agents-may-quit-soon/feed/ 0 70% of sales and customer service pros don’t think AI will steal their jobs https://www.marketingtechnews.net/news/2023/jul/27/70-of-sales-and-customer-service-pros-dont-think-ai-will-steal-their-jobs/ https://www.marketingtechnews.net/news/2023/jul/27/70-of-sales-and-customer-service-pros-dont-think-ai-will-steal-their-jobs/#respond Thu, 27 Jul 2023 08:04:36 +0000 https://www.marketingtechnews.net/?p=109042 Dialpad, an AI-powered customer intelligence platform, has unveiled the findings from its 2023 Dialpad The State of AI at Work Report. Key findings reveal how sales and customer service professionals, across industries, are adopting artificial intelligence (AI) while breaking down the barriers to adoption including lack of budget and the importance of developing ethical guidelines... Read more »

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]]> https://www.marketingtechnews.net/news/2023/jul/27/70-of-sales-and-customer-service-pros-dont-think-ai-will-steal-their-jobs/feed/ 0 Just 8% of customers used chatbots during most recent customer service interaction https://www.marketingtechnews.net/news/2023/jun/22/just-8-of-customers-used-chatbots-during-most-recent-customer-service-interaction/ https://www.marketingtechnews.net/news/2023/jun/22/just-8-of-customers-used-chatbots-during-most-recent-customer-service-interaction/#respond Thu, 22 Jun 2023 07:01:07 +0000 https://www.marketingtechnews.net/?p=108963 Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner. Of those, just 25% said they would use that chatbot again in the future. Despite customer service and support leaders’ growing focus on chatbots, customer use of them remains low, suggesting they don’t consistently help... Read more »

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]]> https://www.marketingtechnews.net/news/2023/jun/22/just-8-of-customers-used-chatbots-during-most-recent-customer-service-interaction/feed/ 0 How the metaverse will impact customer service https://www.marketingtechnews.net/news/2023/may/04/how-the-metaverse-will-impact-customer-service/ https://www.marketingtechnews.net/news/2023/may/04/how-the-metaverse-will-impact-customer-service/#respond Thu, 04 May 2023 08:52:43 +0000 https://www.marketingtechnews.net/?p=108867 The customer service sector has changed dramatically in the last few years, with the growing popularity of ecommerce and social media being a driving communicator between brands and customers. With technology advancements occurring regularly, it is no wonder companies are finding new and wonderful ways to connect with their customer bases. Once advancement is the... Read more »

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]]> https://www.marketingtechnews.net/news/2023/may/04/how-the-metaverse-will-impact-customer-service/feed/ 0 Average UK customer service issue takes nine hours to be resolved https://www.marketingtechnews.net/news/2023/feb/01/average-uk-customer-service-issue-takes-nine-hours-to-be-resolved/ https://www.marketingtechnews.net/news/2023/feb/01/average-uk-customer-service-issue-takes-nine-hours-to-be-resolved/#respond Wed, 01 Feb 2023 10:44:43 +0000 https://www.marketingtechnews.net/?p=108683 Online brand management firm, Yext, has unveiled the results of a new, original survey that reveals the extent to which consumers are struggling to find accurate information from brands online. The research surveyed 3000 consumers across Europe, including 1,000+ consumers in the UK, and found that on average, respondents say it takes nearly 9 hours for... Read more »

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]]> https://www.marketingtechnews.net/news/2023/feb/01/average-uk-customer-service-issue-takes-nine-hours-to-be-resolved/feed/ 0 One in three Brits prefer to reach customer service via WhatsApp https://www.marketingtechnews.net/news/2022/sep/27/one-in-three-brits-prefer-to-reach-customer-service-via-whatsapp/ https://www.marketingtechnews.net/news/2022/sep/27/one-in-three-brits-prefer-to-reach-customer-service-via-whatsapp/#respond Tue, 27 Sep 2022 09:28:58 +0000 https://www.marketingtechnews.net/?p=108396 One in three Brits would prefer to contact customer service via SMS or WhatsApp, new research shows, highlighting the need for businesses to employ a fully omnichannel presence.  Despite call centres being a traditional means of communication between brands and their customers, this is now the preference for under half of the UK population (43%),... Read more »

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