chatbot Archives - Marketing Tech News https://www.marketingtechnews.net/news/tag/chatbot/ Digital Marketing News: customer experience, social, mobile marketing Thu, 22 Jun 2023 07:01:15 +0000 en-GB hourly 1 https://www.marketingtechnews.net/wp-content/uploads/sites/6/2020/09/marketing-icon-60x60.png chatbot Archives - Marketing Tech News https://www.marketingtechnews.net/news/tag/chatbot/ 32 32 Just 8% of customers used chatbots during most recent customer service interaction https://www.marketingtechnews.net/news/2023/jun/22/just-8-of-customers-used-chatbots-during-most-recent-customer-service-interaction/ https://www.marketingtechnews.net/news/2023/jun/22/just-8-of-customers-used-chatbots-during-most-recent-customer-service-interaction/#respond Thu, 22 Jun 2023 07:01:07 +0000 https://www.marketingtechnews.net/?p=108963 Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner. Of those, just 25% said they would use that chatbot again in the future. Despite customer service and support leaders’ growing focus on chatbots, customer use of them remains low, suggesting they don’t consistently help... Read more »

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]]> https://www.marketingtechnews.net/news/2023/jun/22/just-8-of-customers-used-chatbots-during-most-recent-customer-service-interaction/feed/ 0 Chatbot Botco.ai receives $3.6m investment to help healthcare organisations https://www.marketingtechnews.net/news/2021/oct/01/chatbot-botco-ai-receives-3-6m-investment-to-help-healthcare-organisations/ https://www.marketingtechnews.net/news/2021/oct/01/chatbot-botco-ai-receives-3-6m-investment-to-help-healthcare-organisations/#respond Fri, 01 Oct 2021 08:30:00 +0000 http://marketingtechnews.net/?p=107449 Botco.ai, an HIPAA-compliant conversational marketing platform, has received additional seed funding from VamosVentures, bringing the total seed round to $3.6 million.  VamosVentures is a Los Angeles-based and Latinx-owned venture capital fund focused on technology companies led by diverse founders with compelling products and solutions. Botco.ai will use the funds to accelerate development and adoption of... Read more »

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]]> https://www.marketingtechnews.net/news/2021/oct/01/chatbot-botco-ai-receives-3-6m-investment-to-help-healthcare-organisations/feed/ 0 HubSpot: Chatbot usage more than doubled during the pandemic https://www.marketingtechnews.net/news/2021/jul/23/hubspot-chatbot-usage-more-than-doubled-during-the-pandemic/ https://www.marketingtechnews.net/news/2021/jul/23/hubspot-chatbot-usage-more-than-doubled-during-the-pandemic/#comments Fri, 23 Jul 2021 07:06:06 +0000 http://marketingtechnews.net/?p=107201 Chatbot usage in the UK has more than doubled since 2020, with a third of all marketers now using them to engage with customers. The findings come from marketing software provider HubSpot’s 2021 Not Another State of Marketing Report, which surveyed 1,500 marketers globally, and found that marketing and social media priorities are shifting to... Read more »

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