Andrew Smith, Author at Marketing Tech News https://www.marketingtechnews.net Digital Marketing News: customer experience, social, mobile marketing Tue, 31 Mar 2020 17:37:02 +0000 en-GB hourly 1 https://www.marketingtechnews.net/wp-content/uploads/sites/6/2020/09/marketing-icon-60x60.png Andrew Smith, Author at Marketing Tech News https://www.marketingtechnews.net 32 32 The era of fluidity: How to achieve genuine customer-centricity in a post-CRM world https://www.marketingtechnews.net/news/2018/oct/31/how-achieve-genuine-customer-crm-world/ https://www.marketingtechnews.net/news/2018/oct/31/how-achieve-genuine-customer-crm-world/#respond Wed, 31 Oct 2018 12:24:11 +0000 http://marketingtechnews.sites.techforge.v1/news/2018/oct/31/how-achieve-genuine-customer-crm-world/ We must now meet emotional, tangible and functional needs seamlessly in every, and any touchpoint the customer desires.

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