43% of Brits ditch online checkouts at the last minute in favour of Amazon

A supermarket checkout.

14% of consumers browse online stores every day without any intention to buy anything at all, according to a study by Ve Global.

In addition, the tech ecommerce specialist's report, in which 2,000 British consumers were questioned, reveal that while in the early stages of the research process, 37% of consumers are adding items to their basket to save them for later, not necessarily to purchase.

The report shows that the missed sales opportunity for retailers lies in the...

4 March 2022 | Commerce

The pandemic has destroyed customer loyalty

A cup of coffee next to a card that reads 'thanks'.

More than a quarter (27.4%) of UK and US consumers now show no brand loyalty at all.

This is according to joint research from first-party customer data specialist, Edit, and digital transformation consultancy Kin + Carta, which revealed the impact of the pandemic on customer loyalty. 

The report, titled ‘The Loyalty Paradox’ shows that brand loyalty became a thing of the past in 2021.

2,000 respondents split equally between the UK & USA, were asked...

31 January 2022 | Branding

Build-A-Bear reinvents online shopping experience with 3D workshop

A Build A Bear fairy bear.

Global retailer Build-A-Bear Workshop has teamed up with multicloud computing firm Nutanix, Buzz3D and TierPoint to develop the tech behind its Bear Builder 3D Workshop, an interactive online shopping experience that virtually brings furry friends to life during the purchasing process.

As a part of the iconic brand’s effort to accelerate its digital transformation, Build-A-Bear began exploring opportunities to create an immersive and engaging online experience that builds on...

10 December 2021 | Customer Experience

How M&S increased engagement and achieved listings consistency with 1,063 stores

Marks & Spencer's St Helens store.

Marks & Spencer (M&S) is a leading British retailer bringing quality, great value food, clothing and homeware to millions of customers across the UK and around the world, from everyday style on M&S.com, to the very best prawn sandwiches at convenience M&S Simply Food locations.

The problem:

M&S continued to serve its customers throughout lockdown and strived to find new ways to help them shop with confidence and find the information they need online...

18 November 2021 | Automation

Black Friday: 70% of retail marketers are concerned about technical issues

Someone using a smartphone next to a Black Friday sale poster.

As many as 70% of retail marketers are worried that their technology will hinder their success this sales season, despite the majority of them having invested in better digital shopping solutions following Covid-19.

This is according to the latest findings from digital experience analytics company, Contentsquare. The company’s latest Sale Season Report surveyed 300 retail marketers across the UK, US and France about their plans, concerns and the lasting impact of the upcoming...

3 November 2021 | E-Commerce

Christmas shopping season set to follow trends laid by the pandemic

Christmas Presents

The boom e-commerce has seen during the pandemic is showing little sign of slowing down as the Christmas season approaches.

Cross-channel marketing platform Iterable spoke to 1,000 UK consumers to learn more about their upcoming shopping plans, finding that only 14% planned to complete all or most of their Christmas shopping in-store.

In comparison, the fact that 86% of respondents plan to complete at least half of their gift buying online this year highlights the...

27 October 2021 | E-Commerce

72% of shoppers more likely to return to brands with strong online communities

A woman with a latptop and bank card.

Almost three-quarters (72%) of the consumers are more likely to return to a brand that creates a strong online community, 

This is according to a study by Amity, a tech platform that powers in-app social experiences, which highlights the importance of brands creating online communities to engage with their customers.

The research also found that almost two-thirds (63%) admit they are more likely to buy from a brand that leverages engaging social features on its...

20 October 2021 | Commerce

Half of UK consumers plan to do Christmas shopping exclusively online

A dog wearing an elf hat.

48% of consumers in the UK plan to shop exclusively online ub the run up to Christmas 2021. 

A survey of more than 1,000 consumers by recommendation platform Outbrain revealed that only 6% of consumers plan to shop exclusively in-store. 

The news comes as the UK high street attempts to recover from the COVID-19 pandemic by encouraging consumers to return to bricks and mortar shops. 

Brand values will also play a role informing the brand that...

19 October 2021 | E-Commerce

How RIU Hotels & Resorts made booking easier for customers

RIU Palace Madeira

RIU Hotels & Resorts is a Spanish hotel chain founded by the Riu family as a small holiday firm in 1953. It was founded in Mallorca, Spain, and is currently 49% owned by TUI and run by the third generation of the family.

Problem:

On some hospitality websites, finding exactly where you want to stay and making a reservation can be frustrating. Eduard Bonet, VP, digital business, RIU Hotels & Resorts, is working to ensure a superior experience on his company’s...

5 October 2021 | Customer Experience

Aimee Costello, Localistico: Local marketing, post-COVID retail and going digital

A shop sign that says 'local'.

Could you tell us a little bit about Localistico and what it does?

Localistico is a local marketing SAS provider. So, essentially, any kind of company that has a physical location, we help them to market that physical location to their customers. We help them to manage digital representations of those physical locations. 

So if you went to a new city and you want to find a coffee shop, what you normally do is just pick the phone up and Google ‘coffee shop near...

21 September 2021 | Commerce